When it comes to resolving homeowners association conflicts, California has specific legal statues around the use of Internal Dispute Resolution (IDR) and Alternative Dispute Resolution to address these disagreements. AMS offers an introductory training that familiarizes property manager and homeowners' association leadership with these statutes and association obligations regarding informing homeowners about dispute resolution procedures. 

Additionally, HOA mediations differ from those related to ordinary business transactions as disputants, more often than not, will continue to have an ongoing relationship as neighbors long after the dispute. IDR conflict resolution efforts between a homeowner and HOA board member can also raise concerns about power imbalance in the process. Recognizing the unique nature of HOA disputes, this training provides a deep dive into IDR strategies and tactics based on real-world case studies and related role plays.

Lastly, the training helps managers and HOA leadership effectively navigate the ADR process, which is typically required before filing a lawsuit. Working with an outside mediator or arbitrator adds complexity and the more knowledgeable you are about their processes and participant dos and don'ts will help to reach resolutions that best serve the interests of both association and individual homeowner. Please contact AMS if you are interested in this training.