MARLENE FONG
Marlene Fong began mediating homeowner association disputes in the early 1990s, before mediation became a required step in HOA conflict resolution. From the outset, her work has focused on the kinds of issues associations still face today—disputes over lighting, views, noise, common area use, and neighbor-to-neighbor tensions that can quickly erode a sense of community. In the absence of HOA-specific mediation programs at that time, she developed a HOA practice based on her work as a HOA attorney, mentoring from experienced mediators, continuing education, and decades of hands-on experience. This foundation shaped a facilitative, relationship-centered approach that emphasizes respectful dialogue, practical problem-solving, and resolutions that allow neighbors to move forward together. Marlene's formal training includes intensive programs with nationally recognized mediator Steven Rosenberg and advanced mediation training through UC Berkeley Extension under Teresa Carey, where she refined skills in interest-based negotiation, ethics, cultural competency, power dynamics, and managing complex, emotionally charged disputes.
Recently Marlene completed specialized training in elder mediation with Dana Curtis, focusing on trauma-informed practices, ethical considerations, and techniques to ensure fairness and dignity for vulnerable participants—skills that are especially relevant in HOA disputes where individual homeowners may feel outmatched by associations or boards. In addition to mediating, Marlene has represented parties in HOA mediations and has seen firsthand the high cost of allowing disputes to escalate. One prolonged case involving federal and civil litigation ultimately resolved through mediation after years of conflict, resulting in substantial damages requiring the association to pay a homeowner in excess of $1,000,000 in damages and attorney's fees as well as paying its own attorneys fees. Experiences like this reinforce a core principle of Marlene's practice: early, skilled mediation can prevent entrenched conflict, preserve relationships, and save associations and homeowners significant financial and emotional expense.
MARC FONG, JR.
Marc Fong, Jr. is an attorney with a background in legal research and education, having worked closely with law school students to develop rigorous research skills and a strong foundation in legal analysis. Marc has completed coursework and continuing legal education training in mediation and alternative dispute resolution, and has observed mediation proceedings firsthand. His legal practice has included negotiation and settlement work, giving him practical insight into the dynamics of dispute resolution. Marc speaks Spanish and brings a thoughtful, research-driven approach to every matter and is committed to helping parties reach informed, equitable resolutions.
